Terms of Service

These detailed terms fully clarify the delivery standards, logistics rules, risk division, liability exemption, and force majeure scope of all domestic and cross-border apparel orders of our store. We cooperate with formal international logistics providers to provide stable global delivery services. All shipping timeframes are reference cycles based on conventional logistics conditions, and we do not guarantee absolute fixed delivery time, because international transportation efficiency is affected by many uncontrollable objective factors.

After the goods are delivered and signed for by the logistics carrier and leave our warehouse, all transportation risks including package loss, surface damage, extrusion deformation, logistics detention, and delivery delay shall be transferred to and borne by the customer. We are not liable for any losses caused by third-party logistics operation errors, airline suspension, route adjustment, and local distribution abnormalities.

Customers must ensure that the recipient name, phone number, detailed residential address, postal code, and delivery notes are true, accurate, and complete. Any parcel return, abandonment, unsuccessful delivery, customs refusal, and generated additional fees caused by wrong information, incomplete address, long-term unclaimed packages, and recipient absence shall be fully borne by the customer. We will not provide free re-delivery, free compensation, or exemption of related fees for user-caused logistics failures.

Force majeure events include but are not limited to natural disasters, extreme weather, public health emergencies, regional policy lockdowns, war conflicts, customs policy adjustments, government import control regulations, network system failures, third-party logistics system crashes, and other objective situations completely beyond our reasonable control. Once a force majeure situation occurs, we will suspend order performance without assuming delay liability, and will resume shipment and service immediately after the risk is eliminated.

We provide complete tracking numbers for all shipped orders to facilitate users to query logistics progress in real time. For packages confirmed lost by official logistics carriers, we will actively cooperate with users to complete verification and claim procedures in accordance with logistics industry standards. For package damage and detention caused by customs inspection, policy adjustment, and force majeure factors, we only provide auxiliary processing services and do not bear compensation responsibilities.